RETURN POLICY
Get a full refund if your order hasn’t shipped yet
You can cancel your order at any point before it’s shipped or enters production. Once we approve your cancellation request, we’ll issue a full refund directly to your original payment method.
After your order ships, cancellation is no longer possible. If your package is already on its way, you’ll need to follow our return process instead.
We’ll cover return shipping if the item arrived damaged or incorrect
If your item arrives damaged, is missing parts, or isn’t the product you ordered — or if another fulfillment error occurred on our end — we’ll provide a prepaid return label. You won’t pay anything to send it back.
We’ll also process your refund promptly once the returned item reaches us and passes inspection.
Return an unused item within 14 days for a full refund
You may initiate a return for change-of-mind reasons up to 14 days after receiving your order — as long as the item is unused, in its original condition, and packed with all original packaging and accessories.
In this case, you’re responsible for return shipping costs. We don’t charge restocking fees on approved returns.
Your refund arrives fast — and goes straight back to where it came from
Once we receive and approve your return, we’ll issue your refund to the original payment method. Refund processing is generally completed within 7 days after approval.
Please note: how quickly the funds appear in your account depends on your bank or payment provider — not on us.
To get started, here’s what you’ll need
- An order confirmation email or receipt (proof of purchase)
- To contact our customer service team first — so we can confirm eligibility and send you the correct return address and instructions
Don’t ship anything until you hear back from us. We’ll guide you step by step.
Reach out now: cs@storevibee.com